Tenants Info

Renting With London & Country

London & Country’s ethos has always been based on its commitment to client relationships, whether those clients are renting, buying, selling or simply seeking property maintenance.

We understand that the best form of advertising is via referrals & recommendations. Which is why we aim to deliver exceptional customer service from the very first time you contact us, to ensure that a trusting relationship is developed long term.

Our knowledgeable staff are here to assist, with their vast experience on offer to guide you through your property search, from registration through to finding your ideal home.

London & Country are members of the Property Redress Scheme, a consumer redress scheme for the property industry.

Tenant Guide

Register your interest

The first step is to register your property requirements by contacting our dedicated team on 0207 231 5656, registering your details via our website, or visiting our office.

Property requirements

By providing London & Country with information such as:-

  • Area of interest
  • Type of property
  • Your budget
  • Additional requirements such as outside space & parking
  • Distance from a tube / train station
  • Concierge, on site gym

We will endeavour to match your requirements.

Viewings

All viewings are confirmed by phone or email. A member of staff will accompany you throughout the viewing and be on hand to advise & answer any questions.

Making an offer on a property

Once a suitable property has been found we will require any offers to be made in writing, along with any specific requests. Your offer will then be communicated to the Landlord.

Offer agreed on a property

Once your offer has been accepted reference checks will be undertaken to evaluate your suitability, and to ensure that you can afford the agreed rent.

The rent to salary ratio is based on an income multiple of 2.5 times.

The following procedures need to be followed and documentation provided:-

  • Reference fee per applicant – £180.00 including VAT
  • Provision of photographic identification per applicant
  • Follow the steps required via the reference company by following their link & providing:
    • Employment details
    •  If self-employed provide accountant / accounts details
    • Address history (last 3 years)
    • Your Landlord details
    • Referees

Once reference reports are received and are acceptable, we will commence preparing the necessary paperwork.

If any problems arise during the referencing process we will contact you immediately to discuss potential options.

Move in day

On your move in day you will have:-

  • Paid one month’s rent in advance
  • Paid your security deposit (generally equivalent to 6 weeks rent)
  • Signed the tenancy agreement & any other relevant documentation
  • Keys are provided

Documents provided on move in date:-

  • Valid gas & electric safety certificate
  • Cover letter for deposit – All deposits are registered with the government authorised custodial scheme – Deposit Protection Service
  • Covering letter for rent payments
  • Standing order mandate
  • Covering letter for repairs & who to contact for maintenance issues
  • Inventory letter
  • Replacement tenants letter
  • Utility suppliers letter to set up your account
  • What to do when you move in letter
  • Landlord details for Let Only properties
  • Additional terms & conditions (if applicable to tenancy)
  • FAQ

Fees

  • Reference fee of £180.00 including VAT, per applicant to be paid prior to commencement of referencing & on agreed acceptance of offer
  • Tenancy agreement fee – No Fee
  • Renewal fee of £90.00 including VAT to be paid upon annual renewal of tenancy
  • Check out fee – Amount to be agreed on check out
  • Check In / Out Fee – Check in Fee paid by Landlord and Check out Fee paid by tenant, where an independent inventory company is used – These fees vary according to size of property. Example Check-out fee for a 1-bed apartment is £100.00. This is only indicative, as it is dependent on third-party pricing.
  • Changes to contract during the tenancy – £90.00 including VAT
  • Changeover of tenant during tenancy – £180.00 including VAT per tenant
  • Re-referencing during a tenancy e.g. failing to keep up rent payments will incur an additional fee of £144.00 including VAT per household

During Your Tenancy

Tenancy renewal

You will be sent a renewal letter 3 months prior to the end of your tenancy and we will require a decision from you 2 months before the termination date.

During your tenancy, if you decide to vacate, you must contact our agency so that we can advise as to whether you are able to give notice at that point.

Once the property is put back on the market we would expect the property to be presentable when any viewings are to take place. We will always ensure that sufficient notice is provided to you and carry out accompanied viewings.

Rental & responsibilities

Please ensure that your rent is paid on time. If rent arrears occur your landlord may seek possession of the property.

If the situation arises whereby your rent will be late or you are unable to make payment, please advise your landlord / agent with immediate effect.

It is in your interest to take care of the property & report any maintenance issues in a timely manner. Any damages or disrepair that occur during the tenancy may result in costs being deducted at the end of your tenancy from your security deposit.

Property inspections

If the property is fully managed, regular inspections will take place with sufficient notice provided to all parties concerned.